Frequently Asked Questions (FAQs)

What is MegaDukan?

MegaDukan.com is an e-commerce store to provides you with high-quality products. We sell mobile accessories, computer accessories, smartwatches, and all types of tech gadgets.  

I Do Not Remember My Password, How Should I Reset It?

  1. Click on the “Forgot password” icon in the Log-in window.
  2. Enter the email you used for registering at megadukan.com
  3. Click on reset.
  4. An email will be sent to you including the New Password.

What Are Your Customer Service Timings?

The timings of Customer Services are from 11.30 am to 8.30 pm except for Sundays and Public Holidays. However, you can send messages or queries to our Facebook Page (MegaDukan), You can contact us on our WhatsApp number (+923130626140) or You can email us at support@megadukan.com.  We will respond to you as soon as possible.

How do I place my order?

  1. Click on the product you want to buy.
  2. Click on the “Add to Cart” button.
  3. You can add multiple products to the cart by opening the different products and adding them to the cart.
  4. After that click “Cart” on the menu bar.
  5. Scroll down and click “Proceed to checkout”.
  6. Fill in all the billing detail and check Order detail (including total cost).
  7. Click on the “Order place” button below the form.
  8. Hence, your order is placed and you will get a confirmation email of your order detail.
  9. You can receive your order in the Cash on Delivery (COD)

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from megadukan.com, please feel free to e-mail us at support@megadukan.com 

How Long does it take for me to receive my order?

While we try to get your product into your hands as fast as possible, all online orders usually take 24-72 hours to be there. In extremely rare cases, such as when we specially import a product for you, it may take up to 5 working days.

What are your Payment Methods?

  1. Cash on Delivery
  2. Jazz Cash
  3. Easy Paisa
  4. Online Bank Transfer

How will you deliver my order?

Your order will be delivered to you through M&P Courier Service at the address you have mentioned as the ship to address in your order. In the case of Cash on Delivery order, the courier will collect the money in cash from you when he delivers the order.

What are the delivery charges?

Delivery charges for delivery of your products are 199 rupees all over Pakistan.

How can I track or check the status of my order?

Order status can be checked from the 'My Orders' screen in your account. Status can also be checked through the Order Tracking page.

Are your Products Genuine/Original?

At MegaDukan.com, we believe in originality. Our products are 100% original.

Can We Place an Order on Call?

Yes, you can place an order over the phone call. You can call or WhatsApp on 03130626140. You can email us at support@megadukan.com.

I Didn't Receive My Product Yet, What Can I Do?

If you didn’t receive your order within 48 to 72 hours. You can track your order or you can call or WhatsApp us at 03130626140.

What Will Happen, Once I Place an Order?

After the successful placement of your order, a receipt will be issued via email. This means that your order is in the queue and it will be processed soon, during this process one of our representatives will call you for confirmation of the order.

Do you verify orders?

Yes, before processing any order our customer service team will call you on your mentioned cell phone number to verify the order.

What if our helplines are not working?

When our customer service lines are busy or not working, you can send us a message about your query on our WhatsApp number 03130626140. We will give you a response as soon as possible.

How to order an out-of-stock product?

You can pre-order any product that is out of stock by contacting us through call or email.